Privacy Policy

Introduction

This Privacy Policy explains how VICOM SOLUTION LTD ("Company", "SocialMetricHub", "we", "us", or "our") collects, uses, stores, shares, transfers and otherwise processes personal data in connection with the SocialMetricHub platform, website, software, applications, dashboards, analytics tools, artificial intelligence services, integrations, reports and related services (collectively, the "Services").

Social Metric Hub is committed to protecting the privacy and personal data of its users and processing personal data in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – "GDPR"), applicable Cyprus data protection legislation, and other applicable privacy laws.

This Privacy Policy applies to visitors of the website, registered users, customers, business customers, team members, administrators, account owners and other individuals whose personal data may be processed through the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

The controller responsible for the processing of personal data under this Privacy Policy is VICOM SOLUTION LTD, a company incorporated and existing under the laws of Cyprus under registration number HE 449671, with VAT number 60023179A and registered office at Arch. Makarios III House Proteas 155, 5th Floor, 3026 Limassol, Cyprus.

Privacy-related inquiries may be submitted to the contact details published on the website. Legal notices may be submitted to the contact details designated by the Company from time to time.

Scope Of This Policy

This Privacy Policy applies to personal data collected through the Social Metric Hub website, user accounts, social login functionality, subscription management, customer support interactions, social media integrations, AI-powered services, uploaded files and datasets, team workspaces, organization accounts, marketing activities, analytics and reporting functionality, cookies and tracking technologies.

Eligibility

The Services are intended solely for persons who are at least eighteen (18) years of age.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data of a person under 18 has been collected, we may take reasonable steps to delete such information.

Personal Data We Collect

Depending on how you use the Services, we may collect and process various categories of personal data.

This may include account information such as name, email address, username, company information, role within an organization, authentication credentials and account preferences.

Where social login functionality is used, we may receive information from providers such as Google, Facebook, Instagram, LinkedIn and other supported authentication services. The information received depends on the permissions granted by the user and the settings of the relevant provider.

When users connect social media accounts to the Services, we may receive profile information, account identifiers, publicly available account data, audience metrics, engagement statistics, content performance information, campaign data and other information made available through the relevant APIs and permissions.

Users may upload files and content including PDF files, spreadsheets, CSV files, reports, marketing materials, images, datasets and other documents. Such content may contain personal data.

We may also collect payment and billing information associated with subscriptions and purchases. Payment card information is processed by our payment service providers and is not stored by Social Metric Hub.

Technical information may be collected automatically, including IP address, browser type, operating system, device identifiers, session information, usage logs, access times, security logs and similar technical information.

Communications between users and Social Metric Hub, including support requests, inquiries, feedback and correspondence, may also be processed.

Team Workspaces And Organization Accounts

Social Metric Hub allows business customers to create organization accounts and team workspaces.

Organization administrators may invite team members, assign roles, manage permissions and access information relating to workspace activity.

Where an organization account is used, the organization may act as an independent controller of personal data processed through the Services. In such cases, Social Metric Hub may act as a processor or service provider on behalf of the organization.

Users acknowledge that organization administrators may have access to information relating to workspace activity, account management and content processed within the organization workspace.

Purposes Of Processing

We process personal data for purposes including providing and maintaining the Services, creating and managing user accounts, authenticating users, processing subscriptions, providing customer support, facilitating social media integrations, generating reports, operating analytics tools, providing AI-powered functionality, managing organization workspaces, improving platform performance, detecting fraud, maintaining security, complying with legal obligations and communicating with users.

Where permitted by law, we may also use personal data for marketing, service improvement, product development and business analytics.

Legal Basis For Processing

We process personal data on one or more of the following legal bases performance of a contract where processing is necessary to provide the Services, compliance with legal obligations, legitimate interests pursued by the Company, including platform security, fraud prevention, service improvement and business operations, consent where required by applicable law.

Where processing is based on consent, users may withdraw consent at any time.

Artificial Intelligence Processing

Social Metric Hub incorporates artificial intelligence functionality, including services provided by OpenAI, Google Gemini and other AI providers.

AI tools may process prompts, uploaded content, social media analytics, reports, datasets, user instructions and other information submitted through the Services.

AI functionality may be used to generate social media content, recommendations, analytics summaries, campaign suggestions, reports, strategic insights, content drafts and other outputs.

AI-generated outputs are generated algorithmically and may contain inaccuracies, omissions or errors. Users are responsible for reviewing and validating all AI-generated outputs before relying upon them.

Unless otherwise expressly agreed, Social Metric Hub does not use customer content to train proprietary artificial intelligence models.

AI Credits

Certain AI functionality may be provided through a system of AI credits.

AI credits may be consumed when users generate content, request AI analysis, create reports or utilize other AI-powered features.

The Company reserves the right to establish reasonable usage limitations, credit allocation rules, expiration periods and fair usage restrictions.

Social Media Integrations

Users may connect accounts from Facebook, Instagram, LinkedIn, TikTok, X, YouTube and other supported platforms.

We process information received through such integrations solely for purposes related to the Services.

Users remain responsible for maintaining appropriate permissions and compliance with the terms of the relevant social media platforms.

RSS Feeds And Third-Party Content

Users may connect RSS feeds or import third-party content.

Users are solely responsible for ensuring that they possess the legal right to access, import, process and use such content.

Social Metric Hub does not verify ownership or legality of third-party content imported by users.

Analytics, Reports And Workspace Health Scores

The Services may generate analytics reports, recommendations, benchmarking information, health scores, performance ratings, campaign assessments and similar outputs.

Such information is provided solely for informational purposes.

Social Metric Hub does not guarantee the accuracy, completeness or suitability of any analytics, score, recommendation or report and such information should not be considered legal, tax, accounting, financial, investment or professional advice.

Cookies And Tracking Technologies

The Services use cookies and similar technologies.

These technologies may be used for authentication, security, analytics, functionality, performance measurement, advertising and service improvement.

Additional information is available in the Cookie Policy.

Marketing Communications

Where permitted by applicable law, we may send newsletters, promotional materials, service announcements and marketing communications.

Users may opt out of marketing communications at any time.

Service-related communications may continue where necessary for contractual or legal reasons.

Disclosure Of Personal Data

We may disclose personal data to hosting providers, cloud infrastructure providers, payment processors, AI service providers, analytics providers, customer support providers, communication service providers, professional advisers, auditors, regulators, law enforcement authorities and other service providers necessary for operation of the Services.

Subprocessors

Social Metric Hub may use subprocessors including Google Cloud, Stripe, OpenAI, Google Gemini, analytics providers, communication providers and other infrastructure providers.

A separate Subprocessor List may be maintained and updated from time to time.

International Data Transfers

Personal data may be transferred outside the European Economic Area.

Where such transfers occur, Social Metric Hub implements appropriate safeguards including Standard Contractual Clauses, adequacy decisions and other lawful transfer mechanisms recognized under GDPR.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes and enforce agreements.

Retention periods may vary depending on the nature of the data and the purpose of processing.

Data Deletion

Users may request deletion of personal data or account information.

Certain information may be retained where required by law, regulatory obligations, fraud prevention requirements, security needs or legitimate business purposes.

Further details are provided in the Data Deletion Policy.

Data Security

Social Metric Hub implements technical and organizational measures designed to protect personal data against unauthorized access, disclosure, loss, alteration or destruction.

Such measures may include access controls, authentication mechanisms, encryption, monitoring, logging, backup procedures and vendor management processes.

GDPR Rights

Subject to applicable law, users may have the right to access personal data, correct inaccurate information, request deletion, restrict processing, object to processing, receive a copy of personal data in a portable format, withdraw consent and lodge complaints with supervisory authorities.

Requests may be submitted using the contact information available on the website.

Supervisory Authorities

Users located within the European Union may lodge complaints with their local supervisory authority.

As Social Metric Hub is operated by a company incorporated in Cyprus, users may also contact the Office of the Commissioner for Personal Data Protection of Cyprus.

Changes To This Policy

Social Metric Hub may update this Privacy Policy from time to time.

Updated versions will be published on the website and become effective from the date specified in the updated version.

Contact

Questions regarding this Privacy Policy may be submitted to VICOM SOLUTION LTD through the contact details published on the Social Metric Hub website.

Email: support@socialmetrichub.com