Cookie Policy

Introduction

This Cookie Policy explains how VICOM SOLUTION LTD ("SocialMetricHub", "Company", "we", "us" or "our") uses cookies and similar technologies when you visit www.socialmetrichub.com, access the SocialMetricHub platform, use our software, dashboards, analytics tools, artificial intelligence features, team workspaces, reports and related services (collectively, the "Services").

This Cookie Policy should be read together with our Privacy Policy and Terms of Service.

Where required by applicable law, non-essential cookies and similar technologies will only be used after obtaining your consent.

What Are Cookies?

Cookies are small text files stored on your computer, mobile device or browser when you visit a website or use an online service.

Cookies enable websites and online services to function properly, remember user preferences, improve security, analyze usage patterns, measure performance and provide personalized experiences.

In addition to cookies, SocialMetricHub may use similar technologies including web beacons, pixels, tags, software development kits (SDKs), local storage technologies, tracking scripts and comparable technologies. For simplicity, all such technologies are referred to in this Policy as "Cookies".

Why We Use Cookies

Social Metric Hub uses Cookies to operate the Services, authenticate users, maintain account sessions, support organization workspaces, remember preferences, enhance security, improve functionality, measure performance, generate analytics, support artificial intelligence features, monitor platform reliability and improve the user experience.

Cookies may also be used to understand how users interact with the Services, identify technical issues, prevent fraud, analyze trends and improve future functionality.

Strictly Necessary Cookies

Certain Cookies are essential for the operation of the Services and cannot be disabled through our systems.

These Cookies may be used to authenticate users, maintain secure sessions, protect user accounts, prevent unauthorized access, support organization workspaces, remember security preferences, process requests and ensure proper operation of the platform.

Without these Cookies, certain Services may not function properly.

Because these Cookies are necessary for operation of the Services, they generally do not require consent under applicable law.

Functional Cookies

Functional Cookies enable enhanced features and personalization.

These Cookies may remember language preferences, dashboard settings, workspace configurations, reporting preferences, AI feature settings, accessibility preferences and other user-selected options.

Disabling Functional Cookies may reduce the functionality available to users.

Analytics Cookies

Analytics Cookies help us understand how visitors and customers use the Services.

These Cookies may collect information relating to website traffic, user journeys, platform performance, feature usage, interaction patterns, reporting activity, AI feature utilization, workspace activity and other operational metrics.

Analytics information helps us improve platform performance, identify usability issues, develop new features and enhance overall user experience.

Analytics technologies may include services provided by Google Analytics, Google Tag Manager and similar analytics providers.

Analytics Cookies are used only where consent has been obtained when required by applicable law.

Performance Cookies

Performance Cookies help us evaluate and improve the effectiveness, reliability and responsiveness of the Services.

These Cookies may collect information regarding loading times, error rates, service availability, infrastructure performance, API responsiveness and other technical performance indicators.

Performance information may be used to optimize platform stability and improve service quality.

Marketing Cookies

Marketing Cookies may be used to understand the effectiveness of marketing campaigns, improve advertising activities, measure conversions and provide more relevant communications.

Marketing Cookies may be placed by SocialMetricHub or by authorized advertising and marketing partners.

Such Cookies may collect information regarding visits, interactions with marketing campaigns, website behavior and engagement with promotional content.

Marketing technologies may include services provided by Google, Meta Platforms, LinkedIn and other advertising providers.

Marketing Cookies are used only with the user's consent where required by law.

Social Media Cookies

Social Metric Hub integrates with social media platforms including Facebook, Instagram, LinkedIn, TikTok, X (formerly Twitter), YouTube and other supported platforms.

Social Media Cookies may be used to facilitate account authentication, social login functionality, account integrations, content sharing, analytics synchronization and other social platform features.

Such Cookies may be placed by SocialMetricHub or by the relevant social media platform.

Users should review the privacy and cookie policies of the relevant social media providers for additional information.

Authentication Cookies

Authentication Cookies are used to verify user identity, maintain login sessions and support secure access to user accounts, organization workspaces and administrative features.

These Cookies are critical for security and proper operation of the Services.

AI-Related Cookies

SocialMetricHub utilizes artificial intelligence technologies including OpenAI, Google Gemini and other AI service providers.

While AI systems themselves may not directly place cookies, Cookies may be used to support AI-powered functionality, maintain AI usage sessions, manage AI credits, optimize AI feature performance, improve user experience and monitor service quality.

Such processing is performed in accordance with our Privacy Policy.

Third-Party Cookies

Certain Cookies may be placed by third-party service providers integrated with the Services.

These providers may include hosting providers, payment processors, analytics providers, customer support providers, artificial intelligence providers, social media platforms and advertising partners.

Examples may include Google Cloud, Stripe, Google Analytics, Meta Platforms, LinkedIn, OpenAI, Google Gemini and other service providers used from time to time.

The Company does not control third-party Cookies and encourages users to review the privacy policies of such providers.

Cookie Consent

Where required by applicable law, users will be presented with a cookie consent interface allowing them to accept, reject or customize Cookie preferences.

Users may withdraw or modify consent at any time through the cookie settings functionality available on the website.

Withdrawal of consent does not affect processing lawfully conducted prior to withdrawal.

Managing Cookies

Most web browsers allow users to manage Cookies through browser settings.

Users may block, delete or restrict Cookies through browser controls. However, disabling certain Cookies may affect the functionality, security, performance or availability of the Services.

International Data Transfers

Information collected through Cookies may be transferred to countries outside the European Economic Area.

Where such transfers occur, Social Metric Hub implements appropriate safeguards, including Standard Contractual Clauses, adequacy decisions and other lawful transfer mechanisms recognized under GDPR.

Retention Of Cookie Data

Cookie retention periods vary depending on the type and purpose of the Cookie.

Some Cookies are deleted automatically when a browser session ends, while others remain on a device for a defined period or until manually deleted.

Retention periods are determined based on operational requirements, security needs, legal obligations and legitimate business purposes.

Changes To This Cookie Policy

Social Metric Hub may update this Cookie Policy from time to time to reflect legal, technical, operational or business developments.

The latest version will always be published on the website and will become effective upon publication unless otherwise specified.

Contact Information

Questions regarding this Cookie Policy may be submitted to VICOM SOLUTION LTD through the contact details published on the SocialMetricHub website.

Email: support@socialmetrichub.com

Privacy-related requests may be submitted in accordance with the Privacy Policy.

Legal notices may be delivered through the legal contact details designated by the Company from time to time.

VICOM SOLUTION LTD is a company incorporated under the laws of Cyprus under registration number HE 449671, with VAT number 60023179A and registered office at Arch. Makarios III House Proteas 155, 5th Floor, 3026 Limassol, Cyprus.